Frequently Asked Questions

FP Adjusters Ltd is a professional private investigation firm based in Tanzania. Investigation is our core discipline, supported by due diligence, surveillance, background checks, forensic loss adjustment, and risk intelligence. We serve private companies, insurers, NGOs, international agencies, embassies, and institutional clients across Tanzania and the broader East Africa region.

Yes. Complete independence and impartiality are foundational to what we do. We do not operate as agents of any insurer, claimant, financial institution, or other interested party. Our findings and reports are guided solely by evidence, facts, and professional standards. This independence is what makes our outputs credible, trusted, and where necessary, legally defensible.

We work with a broad range of organizations including insurance companies, banks and financial institutions, corporate investors, logistics and cargo operators, NGOs, international agencies, embassies, government institutions, and private individuals requiring professional investigative support. All client relationships are treated with strict confidentiality.

FP Adjusters is backed by a multidisciplinary team that includes experienced investigators, insurance professionals, engineers, and legal experts. This diverse composition allows us to handle technically complex cases across multiple domains simultaneously, from scene inspection and evidence gathering to legal documentation and expert witness support.

We investigate corporate and commercial disputes, insurance claim fraud, employee misconduct and internal theft, procurement and tender fraud, asset tracing matters, and fact-finding requests for institutions and agencies. Investigations are structured to produce findings suitable for a business decision or, where required, legal or disciplinary proceedings.

Yes. Our investigation reports and evidence are gathered and documented with legal standards in mind. We produce court-ready documentation and can provide expert witness support where required. Our legal experts ensure that evidence chains are properly maintained and documented throughout the investigation, preserving admissibility.

Yes, when conducted professionally within the applicable legal framework. FP Adjusters operates strictly within the laws of Tanzania. Our surveillance operations are designed to gather evidence that is legally admissible and ethically obtained. We do not engage in surveillance activities that infringe on individual rights in a manner not permitted by law.

A due diligence investigation is a structured process of verifying the facts, background, and risk profile of a person, company, or investment opportunity. It typically includes verification of identity and ownership, regulatory and legal history checks, financial background analysis, reputational risk assessment, and verification of assets or liabilities. The depth and scope are tailored to the specific transaction or decision at hand.

Any organization or individual making a significant financial, commercial, or operational commitment benefits from due diligence. Common clients include investors entering new markets or partnerships, banks assessing loan applicants, companies evaluating acquisition targets, procurement teams vetting suppliers, international agencies verifying implementing partners, and embassies confirming the credentials of local counterparts.

Strict confidentiality is a core principle of our operations. All information gathered during an investigation, including background checks and due diligence, is held in confidence and shared only with the commissioning client, in accordance with applicable law. We do not disclose client identities or investigation details to any third party without express authorization. Confidentiality applies to both the existence and the content of any engagement.

A loss adjuster is an independent investigator appointed to investigate and assess insurance claims on behalf of an insurer, claimant, or other interested party. Their role is to establish the facts surrounding a loss, verify the extent of damage or liability, and provide an impartial assessment of the claim quantum. Engaging an independent loss adjuster ensures that claims are settled fairly, accurately, and based on evidence rather than assumptions or unverified documentation.

We handle a broad range of claims including property damage (fire, flood, structural), marine and cargo losses, motor vehicle incidents, liability claims, business interruption losses, and personal accident or injury claims. We also investigate suspected fraudulent claims across all categories, providing evidence-based findings that support repudiation or reduced settlement where appropriate.

Timelines vary depending on the complexity, location, and nature of the matter. Straightforward checks may be completed within days, while complex, large-scale, or multi-party investigations may require several weeks. We always provide a realistic timeline at the outset of an engagement and maintain regular communication with clients throughout the process.

Getting started is straightforward. Contact us via the form on our Contact page or by email. We will arrange an initial consultation to understand your requirements, scope the engagement, and provide a service proposal. All initial consultations are completely confidential. Investigations typically commence within a short time of agreement. We prioritize responsiveness for time-sensitive matters.

Fees vary depending on the nature, scope, complexity, and duration of the engagement. We provide clear, transparent fee proposals after an initial consultation. There are no hidden costs. All fees are agreed upfront before work commences. For straightforward engagements, we may offer fixed-fee arrangements; for complex or ongoing investigations, we operate on a time-and-expense basis.

Yes. We understand that many matters are time-sensitive, particularly suspected fraud, loss events, and claims that require immediate attention. We offer priority engagement for urgent matters and have the capacity to deploy investigators rapidly when required. Please indicate urgency when contacting us so we can respond accordingly.

Yes. We regularly work with international clients including multinational corporations, international NGOs, foreign embassies, and global insurance companies requiring investigative or loss adjustment services in Tanzania and East Africa. Our team has the experience and capability to work to international standards of reporting and documentation, and we are comfortable operating within cross-border institutional frameworks.